Terms & Returns
Terms
Thank you for visiting our online wholesale store. JOYN requires a $500 minimum opening order. Payments for orders are required up front. Your items will ship within 2-3 business days.
Return Policy
Exchanges
Due to the unique nature of our handmade products, each piece is unique and there is a small chance you receive a piece slightly different than you expect or see in the sample pictures. We will gladly exchange any item within 14 days of original shipment date if we have the item in stock. If the item is not in stock you will automatically receive store credit once we receive the exchanged item(s) at our warehouse (shipping information below). Your returned item must be in the original condition.
Warranty
For warranty questions or issues please contact shelma@joynbags.com
JOYN does not accept international returns or exchanges at this time.
How to Return an Item
Send the items to the following address:
JOYN Returns / Exchanges
20894 Oak Ridge Rd, Siloam Springs, AR 72761
Thank you for your continued support of JOYN. Each order you place provides more jobs!
JOYN reserves the right to restrict or disallow exchanges or refunds for any reason. If you have any additional wholesale related comments or questions, please contact us at shelma@joynbags.com and you will be answered promptly by the appropriate JOYN team member!